Art. VI.47. § 1st. Without prejudice to Article VI.53, the consumer has a period of 14 days to retract from a distance contract, without having to justify his decision and incurring other costs than those provided for in Article VI.50, § 2, and Article VI.51.
§ 2. Without prejudice to Article VI.48, the withdrawal period referred to in paragraph 1 shall expire after a period of 14 days from:
1 ° with respect to service contracts from the day of the conclusion of the contract;
(2) in the case of sales contracts, the day on which the consumer or a third party other than the carrier and designated by the consumer physically takes possession of the property or:
(a) in the case of multiple goods ordered by the consumer in a single order and delivered separately, from the day the consumer or a third party other than the carrier and designated by the consumer physically takes possession of the last goods;
(b) in the case of the delivery of a good consisting of multiple lots or parts, the day on which the consumer or a third party other than the carrier and designated by the consumer physically takes possession of the last lot or piece;
(c) in the case of contracts for the regular delivery of goods for a defined period of time, the day on which the consumer or a third party other than the carrier and designated by the consumer physically takes possession of the first good.
(3) in the case of contracts for the supply of water, gas and electricity when they are not packaged in a defined volume or quantity, and for district heating, from the day of the conclusion of the contract.
Art. VI.49. § 1st. The consumer informs the company, before the expiry of the withdrawal period, of his decision to withdraw from the contract. To do this, the consumer can either:
1 ° use the model withdrawal form in Schedule 2 of this book, or
(2) make another unambiguous statement setting out his decision to withdraw from the contract.
§ 2. The consumer has exercised his right of withdrawal within the period of withdrawal referred to in Article VI.47, § 2, and Article VI.48, if he addresses the communication concerning the exercise of the right of withdrawal. withdrawal before the expiry of this period.
§ 3. The enterprise may give the consumer, in addition to the possibilities referred to in paragraph 1, the option of completing and transmitting online, on the company's website, either the model withdrawal form appearing on the website. Appendix 2 of this book, another unambiguous statement. In these cases, the company immediately communicates to the consumer an acknowledgment of receipt of the retraction on a durable medium.
§ 4. The burden of proof concerning the exercise of the right of withdrawal in accordance with this Article shall lie with the consumer
Art. VI.50. [1 § 1. The company reimburses all payments received from the consumer, including, where applicable, delivery costs, without undue delay and in any event within 14 days of the consumer being informed of the consumer's decision. to withdraw from the contract in accordance with Article VI.49.
The undertaking shall make the reimbursement referred to in the first paragraph using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees for another means of payment and provided that the reimbursement does not result in costs to the consumer.
§ 2. Notwithstanding paragraph 1, the company is not obliged to reimburse the additional costs if the consumer has expressly chosen a delivery method other than the less expensive standard delivery method proposed by the company.
§ 3. In the case of sales contracts, unless it proposes to recover the goods itself, the enterprise may defer repayment until recovery of the goods, or until the consumer has provided proof of shipment of the goods, the date chosen being the date of the first of these facts.
Quickly perishable food items are excluded from the right of withdrawal.